Delete your account
Last updated 2026-08-27
You can delete your When account and everything we hold about you at any time. This page explains how, what is removed, and what happens to a subscription.
In the app
Open Settings, then Delete account and data, and confirm. Deletion is immediate on our side; the app signs out and returns to the first screen.
Without the app
Email support@whentiming.com from the address you used to save your plan, with the subject "Delete my account". We confirm the request by replying to that address and delete the account within 30 days. If you never saved an email, your anonymous plan cannot be reached from another device; delete it from the app, or contact us with the approximate date and time zone and we will remove it.
What is deleted
Your plan, quiz answers, morning check-ins, registered devices and push tokens, app codes and sign-in codes, your email address and the anonymous customer identifier. Product analytics events already sent carry only the anonymous identifier and are not linked back to you after deletion.
What may be kept
Records that Stripe, Apple or Google keep about a purchase, and records we must keep by law (for example tax and refund records), stay for the period the law sets. Server logs are deleted within 30 days.
Subscriptions
Deleting your account does not cancel a subscription managed by the App Store or Google Play; cancel it in your store settings first. Web subscriptions can be cancelled in the billing portal linked from Settings; if you delete first, email us and we will cancel it for you.
Contact
When, operator of whentiming.com. support@whentiming.com.